Help Desk Support Technician (CCC)
Previous Degree Required: HS Diploma
Eligible for Financial Aid: Yes
Delivery Method(s): On-Campus, Hybrid, Online
Location(s): Cocoa, Melbourne, Palm Bay, Titusville
Additional Limited Access Application Process Required: No
Program Testing Requirements: Not Required
Academic Community: STEM
Program Code: HDCC
Classification of Instructional Programs (CIP) Code: 11.0103
Florida Department of Education CIP Code: 0511010313
This certificate is part of the A.S. Computer Information Technology degree.
This certificate program prepares the student to become a support technician who will provide hands-on technical assistance such as computer repair and software installation.
This certificate also prepares the student for industry certification. High tech companies have a continuing need for trained customer support specialists to staff the help desk; answer customer calls and provide timely assistance in solving technical problems. Credits earned in this certificate also apply to the A.S. Computer Information Technology degree.
Refer to the College Credit Certificate overview page to find information about admission, graduation, general education and other requirements.
Visit the program page for more information
Program of Study
| Code | Title | Credit Hours |
|---|---|---|
| Major Courses | ||
| CET 1176 | Computer Maintenance and Repair | 3 |
| CTS 1154 | Help Desk Technical Support | 3 |
| CTS 1155 | Help Desk Customer Support | 3 |
| CTS 1329 | Microsoft Client O/S | 3 |
| CTS 1383 | Microsoft Server O/S - Installation and Configuration | 3 |
| CGS 2941 | Internship | 1 |
| Total Credit Hours | 16 | |
Course Sequence
Below is the recommended sequence for taking courses in this degree. Using this guide and meeting with your assigned advisor each term is the key to successful program completion.
Please note that course prerequisites, including required developmental math, reading, or writing, need to be completed to continue on to the more advanced course. Click on the course number to see the requirements.
| Code | Title | Credit Hours |
|---|---|---|
| CET 1176 | Computer Maintenance and Repair | 3 |
| CTS 1154 | Help Desk Technical Support | 3 |
| CTS 1329 | Microsoft Client O/S | 3 |
| CGS 2941 | Internship | 1 |
| CTS 1155 | Help Desk Customer Support | 3 |
| CTS 1383 | Microsoft Server O/S - Installation and Configuration | 3 |
| Total Credit Hours | 16 | |